Terms of Sale

Welcome to the ETREshoes.com website (the “Website”), the official online shop of ETRE.

The products for sale on Etreshoes.com are sold and invoiced by Elgam Srl shoe factory, based in Via San Crispino, 14 63821 Porto Sant’Elpidio, a company registered with the C.C.I.A.A. of Fermo at n. REA FM166-484 of the Business Register, Tax Code VAT no. 01703260446

Our Customer Care is at your complete disposal for any questions or to receive further assistance.

Customer care email: info@etreshoes.it

Telephone number: 0734 993136

Monday to Friday from 9:00 to 12 and from 15.30 to 18.30 CET.

The contract stipulated between Elgam srl (hereinafter “Elgam”) and the Customer (ie the subject, a natural person, who makes the purchase on the Site, not referable to his own commercial, entrepreneurial or professional activity) must be considered concluded with the acceptance , even if only partial, of the order by Elgam. In the event of non-acceptance of the order, Elgam will in any case promptly notify the Customer.

By placing an order in the various ways provided, according to the order form on the Site (hereinafter the “Order”), the Customer declares to have read all the information provided to him during the purchase procedure and to fully accept these general conditions (hereinafter the “Conditions”).

These Conditions may be printed or saved on a durable medium, in compliance with the provisions of art. 12 of Legislative Decree 70/2003 and by art. 51 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014.

The products offered for sale by Elgam are only those present on the Elgam website at the time the Order is placed, as described in the relevant information sheets.

In any case, it is understood that the images accompanying the description of a product are for informational purposes only and may not be perfectly representative of its characteristics but differ, for example. by color and size (also due to the browser and monitor used to access the Site and view images).

In order to place an Order, the Customer must fill in the relevant form on the Site in its entirety and send it after having carefully read the Conditions, as well as the characteristics of the product and / or products that he intends to purchase. The Customer must also request Elgam, if desired, to issue a tax invoice relating to the purchase, pursuant to art. 22 Presidential Decree n. 633/1972.

Correct receipt of the Order is confirmed by Elgam by means of an e-mail reply, sent to the e-mail address supplied by the Customer. This confirmation message will summarize the purchase conditions, as required by applicable law, as well as the data entered in the Order by the Customer, so that the same can verify the same and possibly communicate without delay the necessary corrections of incorrect data.

The prices indicated on the site are to be considered inclusive of taxes and VAT. Any shipping costs or payment costs are in any case communicated in advance to the customer through the site or these conditions.

The following payment methods are envisaged:


For the payment, the Paypal circuit can be used by the customer according to the specific methods of the same

Credit card:

In cases of purchase of goods with credit card payment methods, the transaction can take place through the secure Paypal server or other secure server chosen by Elgam. In no case and at no stage of the payment will Elgam be able to know the information relating to the customer’s credit card, transmitted via a secure connection directly to the website of the bank that manages the transaction. No Elgam computer archive will keep such data and therefore in no case can Elgam be held responsible for any fraudulent and improper use of credit cards by third parties at the time of payment.

The purchased products will be delivered to the address indicated by the Customer in the Order within 1-2 working days in Italy and within 2-3 working days in European and non-European countries from the acceptance of the Order by Elgam, at the cost specifically indicated. on the Site before sending the Order. Elgam reserves the right to accept or not deliveries requested outside the Italian or European borders. In any case, for deliveries to be made outside the Italian borders, the shipping costs and delivery times may vary.

Pursuant to art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the customer may withdraw from the conditions and therefore from the purchase contract for any reason, without the need to give reasons and without any penalty, within 14 (fourteen) business days from the date of receipt of the products (30 days for the USA).

To exercise the right of withdrawal referred to in the previous article 5.1, the customer must send Elgam a communication to that effect, within the terms indicated, to the following email address customercare@Etreshoes.com.

In the event of withdrawal, the customer must return the products to Elgam at his own expense within 14 (fourteen) days of the withdrawal (30 days for the USA).

The goods must be returned intact, complete with all its parts and in the original packaging (envelopes and packages), kept and possibly used for the time strictly necessary to establish and verify their nature, characteristics and size, according to normal diligence, without are signs of wear or dirt, in compliance with the following conditions:

the right of withdrawal may apply to the product purchased in its entirety; in fact it is not possible to exercise withdrawal only on part of the purchased product (eg: accessories, complements, etc …);
for the withdrawal to be possible, the product must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, tags, tags, seals, etc …);
the shipping costs (and any customs fees, if any) for the return of the goods will be the sole responsibility of the Customer;
the shipment, up to the certificate of receipt in the warehouse indicated by Elgam, is under the complete responsibility of the customer;
Elgam will not be liable in any way for damage, theft or loss occurring during or in any case depending on the return shipment.
Elgam will reimburse the customer for the full amount already paid, within 14 (fourteen) days of withdrawal, by means of a reversal of the amount charged, using the same payment method used by the customer for the initial transaction, unless otherwise agreed. In any case, the customer will not incur any costs as a consequence of this reimbursement. Elgam may suspend the refund until the returned product is received or until the customer proves that he has correctly returned the product, whichever is earlier.

In any case, the customer will lose the right of withdrawal in cases where Elgam ascertains that:

the returned product and / or its accessories, and / or its packaging are not intact;
the product is missing its external packaging and / or original internal packaging;
the product is missing its integral elements and / or accessories (eg closures, laces, buckles, etc.).
In case of forfeiture of the right of withdrawal, Elgam will return the purchased product to the sender, charging the shipping costs to the sender and, if already reimbursed, the price of the product.

All products sold by Elgam are covered by a 24 (twenty-four) month warranty for lack of conformity, pursuant to Title III of Legislative Decree 206/2005. To use the warranty, the Customer must keep the invoice, or the payment receipt, together with the transport document.

The warranty for lack of conformity will apply provided that the relevant product has been used correctly, in compliance with its intended use and as provided in the instructions for use and washing present in and / or with the product.

In the event that, for any reason, Elgam is unable to return a product under warranty (restored or replaced) to the Customer, or if the repair or replacement is excessively expensive, also due to the value of the product, Elgam may proceed with the appropriate reduction of the price paid, ie the refund of the entire amount paid with termination of the contract.

In cases where the application of the guarantees provides for the return of the product, the same must be returned by the Customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment).

PLEASE NOTE: It is not possible to request an exchange or a refund of a customized product (with explicit letters requested by the customer, etc.), unless the goods are defective or do not conform to the order placed (Article 5 paragraph 3 letter c of the Legislative Decree n.185 of 22/05/1999).

Any complaint or request for information can be addressed to Elgam at the following addresses:

customer care email: info@etreshoes.it
telephone number: +39 0733 993136
Monday to Friday from 9:00 to 13.3

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