SHIPPING & RETURN POLICY

ETRE offers a free standard shipping service throughout Italy.
The products will be shipped within 48 hours from the order confirmation date and delivered within 4 working days.
Orders placed between Saturday and Sunday will be processed starting from the following Monday.

In case of particular urgencies or customizations you can contact us at info@etreshoes.it.

Pursuant to the right of withdrawal – art. 64 of the Legislative Decree n. 206 of 06/09/2005 the buyer has the right to return the object, without having to specify the reason, if the following requirements are met:

– items must be returned in the same condition in which they were originally invited, well packed. They must not have been worn, washed or altered in any way;
– Items must be returned with all original labels, wrappers and other accessories received in the package.
– the accessories must be original returned in their packaging, which must not be damaged, altered or used as a packing box for shipping.
The shipping costs for returning the goods are charged to the customer.
Items can be returned for refund within 14 days of receiving your package.

REFUNDS
The refund is made on the day of receipt of the package and only after checking the returned items.
For orders paid by credit card, the refunded amount will be visible on the next card statement. The times of each may vary depending on the company issuing the credit card, in the case of 20 working days.
Refunds are issued in the same currency as the original purchase.